All orders must be paid in full upon placement. Because each order is personalized, we must prepare ingredients, often weeks in advance to ensure on time delivery. When we have received full payment, then we will begin to process your order. Partial payment will delay and jeopardize you from receiving your order on time.
All orders are non-refundable after the order is submitted. Because each order is personalized, we will not be able to sell your order in our regular product line. Once we place our orders, we cannot receive a refund on our preparation, therefore we do not offer our customers refunds.
We do not accept returns because of the vulnerability of our products. Returns are also rejected because customized orders are tailored to fit each specific customer.
Orders placed less than eight weeks in advance may be subject to a minimum fee of $35 or more to cover additional expenses incurred for rush orders to ensure on time delivery.
Depending on the type of product ordered and our availability, orders will be either mailed or delivered on or before the day of the event.
Changes to Orders
We reserve the right to substitute products depending on supply and demand. Customers, however, cannot change their order once it has been placed and they have received a confirmation e-mail for processing.